Thank you for choosing brookhuemarket.com. We are committed to providing our customers with fast, safe, and reliable delivery services. Please read the following shipping policy carefully before placing your order.
Delivery Area
Currently, brookhuemarket.com only offers delivery within the United States. International shipping and delivery to overseas addresses are not currently supported.
Order Processing Time
All orders will be processed and shipped within 1-3 business days after successful payment.
Orders placed on weekends and US public holidays will begin processing on the next business day.
During peak order periods, special events, or force majeure events, order processing times may be extended. We will notify you of the latest progress via email.
Delivery Time
Once your order has shipped, it is expected to arrive within 3-7 business days.
Actual delivery time may be slightly delayed due to the following factors:
Inclement weather
Holiday peak shipping periods
Courier company arrangements
Delivery to remote areas
These are uncontrollable factors, but we will actively assist customers in tracking their shipments.
Tracking
After your order is shipped, we will send you a shipping notification email containing the tracking number. You can check the delivery progress in real time using the tracking number.
Shipping Address
Please ensure that your shipping address, recipient's name, and contact number are accurate.
If delivery fails, is delayed, or the package is returned due to incorrect information provided by the customer, an incomplete address, or inability to contact the recipient, the customer will be solely responsible for any related costs and liabilities.
Delivery Issues
Please contact us immediately if you encounter any of the following situations:
Package damaged during transit;
Package not received for an extended period;
Incorrect goods received;
Package shows as signed for but not actually received.
We will actively assist in communicating with the logistics company and provide reasonable solutions based on the actual situation.
Contact Us
For any logistics-related questions, please contact us through the following methods:
Email: Bisrat@brookhuemarket.com